Following on from a discussion within the UK training community, we performed a “UX test” – testing the User Experience of taking the first step in getting a licence.
The starting assumptions were that 1) we knew some very basic details about amateur radio, and 2), we started the national society, the RSGB.
Here’s a video of our findings:
Hopefully you’ll agree with our conclusion that “we must do better“. If you’re involved with running a club, online amateur radio site, a trainer, or just a member of a club… take a look at your own site, and think of that UX – the user experience of someone trying to get started. Can we be better?
Feel free to add a comment below…
